Improve customer satisfaction and build long-term customer relationships.
HubSpot Service Hub is a specialized customer service management tool that optimizes customer service processes and improves the customer experience. Service Hub provides an integrated package, effectively combining CRM, customer feedback automation and multi-channel support such as databases and ticketing systems. Our focus on customer satisfaction is key to the growth and sustainable success of your business.
We offer a wide range of HubSpot Service Hub services here. We provide you with unique tools and expertise to enhance the effectiveness of your customer service. With HubSpot Service Hub, we can provide your business with modern solutions that meet the unique needs of your business.
Customer Portal Management & Ticketing Systems
We offer customer portal management and ticketing systems that support deeper customer interaction and streamline support processes. HubSpot Service Hub is designed to help organise customer interactions and ensure continuous communication, promoting quick solutions and improving customer satisfaction.
Automated Customer Service Solutions & Knowledge Bases
HubSpot Service Hub's automated customer service solutions and knowledge bases enable customers to self-service, reducing the number of support requests. We offer solutions that provide customers with immediate and reliable information, while improving customer service efficiency.
Live Chat and Chatbot Integration
HubSpot's live chats and chatbots offer direct interaction with your customers. This solution ensures that customers are properly routed to members of your service team, allowing for accurate and quick responses to their questions.
Training and Support Services
We provide comprehensive training and support for the effective use of HubSpot Service Hub. Our training services ensure that you gain a comprehensive understanding of all the features of Service Hub and how to use them effectively. Our technical support team is ready to help with any technical challenges, ensuring a smooth user experience.
Feedback and reviews.
A satisfied customer is the best reference. That's why we always aim to exceed our customers' expectations by providing professional service and quality solutions.
An exceptionally successful outcome highly recommended
"We wanted to modernize our SaaS software marketing website, www.taikatilaus.fi, and at the same time revamp our entire visual identity. We selected Isomäki Digital Services from among several HubSpot partners. Our choice was influenced by Isomäki's technical expertise and reference projects that met our expectations. We were able to get started quickly, and from the outset, the project was very practical and progressed without us being rushed. It was important that we did not have to make any regrettable compromises afterwards. For example, Isomäki recommended that we change the HubSpot theme as soon as our initial choice proved to be wrong. Quality was a priority at all stages of the project, and technical problems were not swept under the rug but fixed regardless of their root cause. The division of labor between Isomäki and us was smooth, and we got all the help we needed. In the division of labor, we wanted to have a lot of influence on the visual design and content, and Isomäki decided how this could best be implemented on the website. I have been involved in about ten B2B website redesigns as a client. In my opinion, the end result of this project is by far the best and exceeded all our expectations. The schedule and costs were also on track, which is a testament to the professionalism of the creator."
Mika Kukkonen,
CEO at Taikatilaus
A successful partnership!
”Thanks for the co-operation! The project stayed nicely on budget and schedule. I appreciate that you proactively suggested improvement and cost-effective alternatives to implement the desired functionality.”
Kaisa Rolig,
Head of Business Development at Agile Data Engine, Solita
We recommend the services of Isomäki Digital Service
"We were interested in isomäki Digital Service's solutions from the very beginning, because the provider's approach was very customer-oriented and practical. We quickly agreed on the assignment, after which the work proceeded as planned and in an agile manner. We are more than satisfied with the end result: the provider's expertise from website content design to technical implementation was exactly what we expected. After the first assignment, it has been easy to continue our cooperation in new areas, including the reorganisation of CRM. The quality, costs and schedules have held up - a big thank you to Ronnie."
Juha Väyrynen
CEO at Sovelluskehittäjät
Our new website was implemented quickly and professionally.
"Isomäki Digital Services ("IDS") created a new website for our company (www.identoi.com). The project was completed quickly and professionally. We gave IDS a vision of what we wanted, and IDS implemented it with minimal guidance. We look forward to continuing our collaboration with Isomäki Digital Services on future projects related to our website and HubSpot sales & marketing tools."
Sakari Vaara
CEO at Identoi
Why choose HubSpot Service Hub?
HubSpot Service Hub is designed to support your company's customer service development in a holistic way. Customer service quality is critical to the long-term success of your business, and HubSpot Service Hub provides an integrated, comprehensive set of tools to optimise your customer service processes.
Customer Portal
HubSpot Service Hub's customer portal enables your customer service team to work more efficiently. It provides your customers with an easy way to track the status of their service requests and receive up-to-date information.
Support request system
This system centralizes all support requests in one place, making them easier to prioritize and improve overall customer service efficiency.
Integrated CRM
HubSpot Service Hub's integrated CRM system allows you to consolidate all your customer service data into one centralised system. This promotes efficient management of customer data, facilitating internal communication between teams.
Ticketing system
Turn customer problems into tickets. They can then be distributed to team members, organised, prioritised and tracked centrally.
Knowledge base
Leverage the HubSpot Service Hub knowledge base to create a comprehensive repository of information for your customers. This knowledge base is designed to provide immediate and expert information on common customer questions and challenges. It allows customers to easily find solutions, guides and instructions, improving the customer experience while reducing the workload of your customer service team.
Automated customer service
Take advantage of customer service automation to eliminate manual processes. This allows you to focus your attention on solving customer problems and improve the speed and efficiency of customer service.
On-going HubSpot support
Our comprehensive HubSpot support services offer personalised solutions for businesses of all sizes. Whether it's day-to-day troubleshooting, HubSpot system development or larger integration projects, we have a package to suit your needs.
Basic
Perfect for solving everyday challenges and unexpected HubSpot problems. We respond to support requests within 24 hours on weekdays.
€1000
/month
10 hours of use per month
Resolving various problems and incidents
Development work
Weekly meetings
Monthly reporting
Continuous monitoring and maintenance of the system.
The minimum duration of the service is 3 months, after which the contract is valid indefinitely, without long periods of notice. If none of these packages fully meet your needs, we can arrange customised solutions tailored to your company's needs.
Are you considering HubSpot Service Hub? Take the opportunity to book a free demonstration.
During the demonstration we will show you the different features of the system and you will get to know the possibilities offered by HubSpot Service Hub.
Contact us and together we will find out how we can best help you.
